Billing and plans
Fanzava has six plans. Every plan runs tipping competitions, sets your logo and colours, and includes the Banter Board, leaderboards and shareable links. Brackets, watermark removal and everything beyond that start on a paid plan.
The Fanzava pricing page is the authority on plan names, prices and caps. This page mirrors it.
Plans at a glance
Section titled “Plans at a glance”| Free | Starter | Growth | Pro | Scale | Enterprise | |
|---|---|---|---|---|---|---|
| Monthly | Free | A$39 | A$65 | A$105 | A$169 | Custom |
| Annual | Free | A$390 | A$650 | A$1,050 | A$1,690 | Custom |
| Participants | 25 | 100 | 250 | 500 | 1,000 | Unlimited |
| Competitions at once | 1 | 3 | 5 | Unlimited | Unlimited | Unlimited |
| Groups | 1 | 5 | 10 | 25 | 50 | Unlimited |
| Support | Community | Email, 48h | Email, 24h | Priority email | Priority | Dedicated AM |
Prices are in Australian dollars and include GST. Annual billing is twelve months for the price of ten.
Where each feature unlocks
Section titled “Where each feature unlocks”| Feature | Plans |
|---|---|
| Tipping competitions | Every plan |
| Banter Board, leaderboards, shareable links | Every plan |
| Logo and colours | Every plan |
| Bracket competitions | Starter and above |
| Fantasy competitions | Not open yet. When it opens: Starter (1), Growth (3), Pro and above (unlimited) |
| Multiple sports, year round | Starter and above |
| Fanzava watermark removed | Starter and above |
| Marketing and ad pixels | Starter and above |
| Self-serve advertising | Starter and above (programmatic on Enterprise) |
| Email from your own sending tenant | Starter and above, on a Fanzava subdomain |
| Email from your own domain | Pro and above |
| Custom domain | Pro and above |
| CRM and chat integrations | Growth (1), Pro (3), Scale (5), Enterprise (unlimited plus custom) |
| API access | Growth (read-only, 60 rpm), Pro (full, 300 rpm), Scale (full, 1,000 rpm), Enterprise (full, 10,000 rpm) |
| Player and team stats | Basic on Free and Starter, Advanced on Growth and Pro, Full on Scale, Full plus custom feeds on Enterprise |
| AI round recaps | Pro and above |
| Embedded dashboards | Pro and above |
| Prize administration | Manual on Starter and Growth, automated on Pro and Scale, automated plus API on Enterprise |
| Analytics | Basic on Free and Starter, Standard on Growth, Advanced on Pro and above, plus custom reports on Enterprise |
| Single sign-on (SAML/OIDC) | Enterprise |
| IP allowlist | Enterprise |
| Data residency | Standard on every plan. Enterprise chooses from the regions Fanzava runs |
| Uptime SLA | Enterprise |
| Procurement support (DPA, security review, MSA) | Enterprise |
| Invoiced billing | Enterprise |
Fantasy is not open to participants yet, so those figures are the limits that will apply when it opens. They will count every fantasy competition the hub holds, including drafts and finished ones, until it is deleted. A Season Pass or Bracket Pass will not add fantasy. See Fantasy overview.
What counts as a participant?
Section titled “What counts as a participant?”A participant is any person who has accepted an invitation and joined your hub, regardless of whether they’ve tipped yet. Pending invitations (sent but not accepted) do not count.
If you remove a participant from your hub, they no longer count against your limit.
Adding participants beyond your plan
Section titled “Adding participants beyond your plan”Hitting your participant cap does not force an upgrade. Capacity is one continuous curve and the plans are feature checkpoints along it, so you add players in blocks of 50 and stay where you are.
| Between | Per block of 50 |
|---|---|
| Starter and Growth | A$8.67 |
| Growth and Pro | A$8.00 |
| Pro and Scale | A$6.40 |
| Above Scale | A$6.40, no ceiling |
Billing uses exact derived seat rates; the figures above are rounded for display. Past 1,000 participants seats continue at A$0.128 each while an Enterprise conversation starts in parallel.
When your added capacity reaches the next plan’s cap, the hub flips to that plan automatically: the price is what you were already paying, and the plan’s features switch on.
The slider is on every paid plan. Free is hard-capped at 25 participants with no slider.
Inactive Free hubs
Section titled “Inactive Free hubs”A Free hub that nobody uses is taken offline, then removed, on a fixed schedule. Paid hubs, and any hub that has ever been on a paid plan, are never on it.
What counts as activity
Section titled “What counts as activity”Activity is a person using the hub: the owner or a member signing in, a member submitting a tip, a hub admin changing something, or someone joining. Automated activity doesn’t count. That covers score updates, results arriving, scheduled emails and reminders, and anything Fanzava staff do on your hub.
The schedule
Section titled “The schedule”Days are counted from the last activity. Each step happens no earlier than the day shown, and each one also waits for the step before it, so a hub never goes offline until 30 days after its warning was sent.
| Day | What happens |
|---|---|
| 60 | We email the hub owner a warning. The hub stays online. |
| 90 | The hub goes offline. Visitors see that it’s unavailable. Nothing is deleted, and the owner gets a second email saying how to restore it and by when. |
| 120 | The hub is removed and can no longer be restored from the hub itself. Contact support before day 150 if you need it back. |
| 150 | The hub and its data are permanently deleted. |
Emails go to the hub owner’s address. If that address can’t receive mail, the schedule still runs, so keep it current in Admin → Settings.
Keeping a hub open
Section titled “Keeping a hub open”Signing in is enough, or choose Keep my hub open in the warning email. Up to day 90, any activity resets the clock to day zero, including after a warning has gone out. From day 90 the hub is offline and needs reactivating (below), and from day 120 only support can bring it back.
Restoring an offline hub
Section titled “Restoring an offline hub”Between day 90 and day 120, sign in as a hub admin, open your hub’s address and choose Reactivate my hub. Every competition, member and result comes back exactly as it was.
Hubs that are never on the schedule
Section titled “Hubs that are never on the schedule”- A hub with a competition that is open or running
- A hub on any paid plan, or that has ever been on one
- A hub holding a Season Pass or Bracket Pass
Audit log retention
Section titled “Audit log retention”Retention is set per hub from its plan, and is stamped on each log entry when it is written.
| Plan | Retention period |
|---|---|
| Free | 90 days |
| Starter, Growth, Pro, Scale | 1 year |
| Enterprise | 2 years, configurable up to 7 years |
Once a hub has held a paid plan, it keeps the one-year floor even if it later returns to Free. Enterprise hubs configure retention from Admin → Settings → Security → Audit log retention.
Analytics history is retained separately: 90 days on Free, 1 year on Starter and Growth, 2 years on Pro, 3 years on Scale, and a custom period on Enterprise.
Upgrading your plan
Section titled “Upgrading your plan”- Go to Admin → Billing → Plans
- Click Upgrade on the plan you want
- Confirm the change
Upgrades take effect immediately. You’re charged a prorated amount for the remainder of the current billing period.
Downgrading your plan
Section titled “Downgrading your plan”Downgrades take effect at the end of the current billing period. If your current participant count or feature usage exceeds the lower plan’s limits, Fanzava warns you and requires you to reduce usage before the downgrade completes.
Annual billing
Section titled “Annual billing”Switch to annual billing in Admin → Billing → Billing cycle. You’re charged for twelve months upfront and pay the equivalent of ten.
Season and Bracket Passes
Section titled “Season and Bracket Passes”If you run one season a year rather than year-round, a Season Pass or Bracket Pass is a one-off purchase for that season instead of a subscription. Bands, what’s included, and how a pass converts to a plan mid-season are on the Fanzava pricing page.
Payment methods
Section titled “Payment methods”Fanzava accepts all major credit and debit cards (Visa, Mastercard, Amex) processed securely through Stripe. Enterprise customers can arrange invoice-based billing.
Invoices and receipts
Section titled “Invoices and receipts”Download past invoices from Admin → Billing → Invoices. Invoices are also emailed to your billing email address after each charge.