FAQ
General
Section titled “General”What is Fanzava? Fanzava is a white-label B2B sports tipping platform, with fantasy coming. Businesses use it to run branded tipping competitions for their audiences: employees, customers, fans, or members. See Welcome to Fanzava.
Who can see my hub? Only people you invite can access your hub. Your hub is not publicly listed and cannot be found by search engines unless you explicitly make it public.
Do participants need a Fanzava account? No. Participants create an account specific to your hub. They don’t need a pre-existing Fanzava account.
Can I run multiple sports in the same hub? Yes. You can run multiple competitions simultaneously, such as an AFL tipping comp and an NRL bracket running in parallel.
Pricing and plans
Section titled “Pricing and plans”What’s included in the Free plan? Free includes 1 tipping competition, 25 participants, 1 group, your own logo and colours, and the Banter Board. Hubs on Free keep the Fanzava watermark; removing it starts on Starter. No credit card required.
What counts as a participant? Any person who has accepted an invitation and joined your hub. Pending invitations don’t count. If you remove a participant, they no longer count against your limit.
Is there a free trial for Starter or Pro? The Free plan is the trial. It’s free indefinitely with no time limit, as long as the hub is in use. Upgrade when you need more participants or features.
What happens to a Free hub nobody uses? After 60 days with nobody signing in or taking part, we email the hub owner. At day 90 the hub goes offline, at day 120 it’s removed, and at day 150 it’s permanently deleted. Signing in any time before day 90 keeps it open, and until day 120 a hub admin can reactivate it; after that, only support can restore it before it’s deleted. Score updates and scheduled emails don’t count as activity. The full schedule is in Inactive Free hubs.
Can I change plans at any time? Yes. Upgrades take effect immediately (prorated). Downgrades take effect at the end of the billing period.
Do you offer discounts for non-profits? Not as a standard offer. If your non-profit needs more than Free gives you, talk to our team and we’ll work out what fits.
Setup and configuration
Section titled “Setup and configuration”How long does it take to set up a hub? The Quickstart takes about 10 minutes. Full branding, competition configuration, and participant invites can typically be done in under an hour.
Do I need technical skills to run a hub? No. The admin dashboard is designed for non-technical users. No coding, no server management, no DNS required (unless you want a custom domain on Pro/Enterprise).
Can I use my own domain? Yes, on Pro and Enterprise plans. See Custom domain.
What sports does Fanzava support? AFL, AFLW, NRL, EPL, NFL, NBA, MLB, F1, BBL, IPL, and more. You can also run custom sports with manual fixture entry. See Tipping overview.
Data and privacy
Section titled “Data and privacy”Who owns the participant data in my hub? You do. Fanzava is the data processor; you are the data controller. See DPA & GDPR.
Where is my data stored? In Australia by default. Enterprise plans can select US or EU data residency. See Data residency.
Can participants see each other’s email addresses? No. Email addresses are never shown to other participants.
Support
Section titled “Support”How do I get support? Via the support contact configured in your hub (ask your competition organiser if you’re a participant). Hub admins can contact Fanzava support from Admin → Support.
What are your support hours? Email support is available Mon–Fri 9am–6pm AEST. Enterprise plans include priority response with a 4-hour SLA during business hours.